AT&T voicemail unsecured by default? YES

This month my cell phone plan with Verizon wireless came to an end. I must say that I was happy with Verizon service. I had very good reception, call quality and few dropouts.

After a lot of research I decided to change to AT&T Wireless for the new plan. The main reason for changing was AT&T had the phone I wanted, the Tilt.

As I started setting up the voicemail, the system asked me to create a voicemail password. Going to the end of the setup process, it was time to check and see if everything worked. I used a different phone, called my number and left a voicemail. 2 minutes later my voicemail notification came on. To check your voicemail on AT&T you hold down the #1 key and it will AutoDial the voicemail.

To my surprise it went straight into the voicemail without asking for a password. I couldn’t believe it; the voicemail password authentication was turned off by default!

Next I called AT&T to see if it could be turned on. After the first customer service guy telling me there was no way to change it, I was forwarded to a better trained costumer service agent; he told me the steps to follow.

First call your AT&T voicemail by pressing and holding the number 1.

Once you’re in the voicemail press:
4 Personal options – next press
2 Administrative options – next press
1 Password options – next press
2 Turn password On or Off (turn it to on)

For better security AT&T should have this turned ON in the Default setting. Anyone can get your AT&T phone, turn it on and press 1 to listen to all your voicemail. Even when the phone is lost or broken, if the sim card works and they have a phone with a sim slot, that’s all someone needs to check your voicemail. But as times change and security is thought of as inconvenient, more and more we will see others stealing people’s personal or business information.

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